Home care is the provision of personal care and support tasks which help an individual to live in his or her own home. The service provided will take into account the needs and preferences of people from different cultural backgrounds. This means ensuring that the service provided enables individuals to remain in touch with their cultural identity, religious beliefs and origins.

The tasks undertaken by home care workers will typically include: 

• Assistance with washing, bathing and showering.
• Assistance with getting into and out of bed.
• Assistance with dressing and undressing.
• Assisting service users to and from the toilet, including assistance with incontinence aids.
• Assist service users with eating and drinking and some light meal preparation.

Each service user will be allocated an approximate time when the service will be delivered. The nature of the service means that we cannot guarantee a specific time. If however a call is time critical - for example, to prompt medication - then priority will be given to those calls to ensure that the service is delivered when required.