What makes us one of the leading providers of homecare services in the North West?

Our Team Experience, training and qualifications. But above all else, a passion for care.

We are the biggest care provider in Merseyside, currently employing over 300 qualified Social Care Workers.

Our Care Staff

All carers at MCJA are subject to reference and DBS checks before they commence work with the company. Staff are fully trained in mandatory courses which cover:

  • Moving and Handling
  • Health and Safety
  • Food Hygiene
  • Protection of Vulnerable Adults
  • First Aid

In addition, the company also provides training on Medication, Dementia Awareness and Palliative Care.


The care staff employed by MerseyCare Julie Ann are, above all, very experienced workers and have the appropriate skills, training and qualifications to support each individual client.

We achieve this by…

  • Ensuring communication is both timely and consistent to our service users
  • Ensuring the service is appropriate to each individual service user
  • Ensuring staff receive appropriate training on diversity issues
  • Ensuring procedures are in place which clearly state the company’s position in relation to equality and diversity issues

Our care planning process will identify and acknowledge individual service user backgrounds and beliefs. Initial care plans produced by our Review and Assessment Team will identify any specific needs of a service user related to their age, disability, gender, race, religion and sexual orientation.


Employed Care Staff


Average years experience by long-term staff


Years experience to become a MCJA Senior Carer

Carer of the Year


At MCJA, we strive to provide the highest levels of care to our clients. As our front-line staff, our care workers are provided with the highest possible levels of training, to ensure our team and reputation is upheld by all members of staff. Our recognition program aims to highlight the highest achievers and thank them for their outstanding work throughout the year. All our winners are valued employees and well-respected carers.

At MerseyCare Julie Ann, one way we recognize and reward good working practice is with our Carer of the Year award.


2018 Carer of the Year awarded to Jason Timmins

Jason has been in post with MerseyCare Julie Ann for 3 years and works in the Wavertree area of Liverpool.


2017 Carer of the Year awarded to Karen Dean

Karen has been in post with MerseyCare Julie Ann for 2 years and works in the Woolton/Hunts Cross area of Liverpool.


2016 Carer of the Year awarded to William Davey & Karen Waldeis

William has been in post with MerseyCare Julie Ann for 6 months and works in the Garston area of Liverpool. Karen has been in post with MerseyCare Julie Ann for 9 years and works in the Aigburth area of Liverpool.


2015 Carer of the Year awarded to Huong Nguyen

Huong has been in post with MerseyCare Julie Ann for 8 years and works in the Wavertree area of Liverpool.

Our office team


Rosie Robinson

Registered Manager


Jack Gardiner

Operations Manager


Sally Westhead

Care Co-ordinator


Karen Muqa

Duty Officer

Safeguarding of Vulnerable Adults


The company plays an active role in the implementation of the Safeguarding of Vulnerable Adult’s procedures that have been established by the Local Authority. This involves the submission of referrals to the Local Authority, whenever we become aware of concerns about the safety of service users and put things right. Whether you are a service user, relative, agent, volunteer, trade contract, etc. we want to know of ANY concerns you may have!